Shipping Policy
- We attempt to process every order and ship it within 24-48 hours. Your order should get delivered within 3-7 business days depending on your location in India. Refund Policy
- Delivery may take longer due to weekends, festivals and public holidays, delays on behalf of courier partners, political disruptions and other circumstances.
- We offer FREE Shipping on all orders above a Minimum order amount, which is notified from time to time.
- We also offer Cash-On-Delivery. You should consider the shipping rates shown at the time of check-out to be final.
Return and Refund Policy
The products can be exchanged or returned within 2 days post-delivery. The returns shall not be accepted in the following cases:
- Product is damaged due to misuse/overuse
- Product is used or altered by customer
- If request is initiated after 2 business days of order delivery
Refund requests will be carefully considered by our customer support team.
Procedure for exchange/return/refund:
Wrong Item Delivered:
- Raise a replacement request within 2 days from the date of delivery at Email – info@vedantamayurveda.in with the pictures of the wrong item delivered and your order ID or call us at +91 9205678439
- Allow us 48 working hours to review your replacement request.
- On reviewing your replacement request, we will send our courier partner to collect the wrong product delivered to you.
- In case our reverse pick up service is not available at your location, we will assist you with an alternative option.
- As soon as the wrong product is picked up from your location, we will ship your replacement product (depending on the stock availability or else we will Refund Policy).
Item Damaged
- Raise a replacement request within 2 days from the date of delivery at Email – info@vedantamayurveda.in with the pictures of the damaged item delivered and your order ID or call us at +91 9205678439
- Allow us 48 working hours to review your replacement request.
- On reviewing your replacement request, we will send our courier partner to collect the damaged product delivered to you.
- In case our reverse pick up service is not available at your location, we will assist you with an alternative option.
- As soon as the damaged product is picked up from your location, we will ship your replacement product (depending on the stock availability or else we will refund).
Order Cancellation
- We allow order cancellation before your order is processed. Once the order has been processed, & shipped, we cannot cancel the order.
- You can get in touch with our Customer Care team with your order number to raise a cancellation request.
- Cancellation duration takes typically one day after confirming cancellation by calling +91 9205678439.
Refund Policy
- In case of a return or cancellation, the Refund Policy shall be initiated post the product is delivered back to us and the quality of the products Refund Policy are verified by us.
- Prepaid orders – The amount shall be credited to your account through which the payment was done. It may take 10-15 business days for the amount to reflect in your account.
- Cash on Delivery – The amount will be transferred to the Paytm account or bank account as per your preference and details shared with us.
- Refund will be initiated once the request is processed and in case you’re still contacted for delivery, please refuse the delivery.